Siemens Offers Virtual Product Expert for CNC

The Siemens Virtual Product Expert enables the company’s CNC community to access a product expert for assistance with programming or operations, all at no cost. Photo Credit: Siemens

Siemens’ Virtual Product Expert (VPE) is a support program for its CNC machine tool users, machine builders, dealers and importers. Through the VPE program, customers can interact directly with a Sinumerik CNC product expert and have their specific operation and programming questions answered — from the basic functions of the control to the most advanced machining technology aspects of the hardware and software suites. This service is offered to all Siemens CNC community members at no cost.  

Machine tool customers can contact Siemens to arrange an online session tailored to their specific needs, regardless of where the programmer, operator or the machine are located.  Sessions are typically one-hour in length and are scheduled on a first-come, first-served basis.  

“With the rapid advancement in our Sinumerik CNC technology on both the automation hardware and software sides, we see our Virtual Product Expert program as a vital part of our support offering,” says John Meyer, marketing communications manager for the Siemens Machine Tool Business. “We know it will benefit our machine tool users who are looking for immediate answers to their operation and programming challenges in order to keep their production running. It’s like having a Siemens CNC expert in your back pocket.”